Motlow provides a welcoming atmosphere and high level of service to its students. The College works to resolve student issues or complaints as quickly and fairly as possible.
There are two types of student grievances:
Appeals must originate within ten (10) business days after the grade is posted. Grade appeals are allowed when the course instructor 1) has not used criteria stated in the course syllabus and/or course outline or, 2) has made errors in the calculation or recording of a grade. In both cases, the student will assume the burden of proof.
Steps for Grade Appeals:
Concerns and complaints can often be resolved informally.
Informal resolution begins with the student addressing the faculty or staff member directly. If a student feels uncomfortable addressing the faculty or staff member directly, the student should speak to the academic department head in the case of a faculty member, or to the supervisor in the case of a staff member.
WIthout a successful informal resolution, the student may file a formal, written complaint.
To file a formal complaint, complete the student complaint form in MyMotlow. The form will be reviewed by the appropriate vice president for resolution.
An investigation will be conducted within ten (10) business days of receiving the complaint. A decision will be communicated to the student within thirty (30) business days.